![]() ![]() With DNSimple’s one-click DNS services, you can set up the DNS records required by Rackspace Email. Rackspace Email provides managed email hosting services including hosted Microsoft Exchange. Note: Email hosting services are a month-to-month service billed in arrears and are not billed pro-rata.Rackspace Email One-click Service Table of Contents Inform us of your intentions by either calling us or submitting a support ticket. Rackspace has a 30-day cancellation policy. If you want to downgrade your services, you must submit a support ticket. To view and download your invoice, click on it and either select View or select a file type to download.To view and download your invoices follow these steps: You can also select Billing Settings to review your billing settings. Select Payment Methods to make a payment or review payment methods.Click Account, and select Transactions. ![]() Follow these steps to set up your preferred payment method: The initial credit card payment that you made online was a one-time payment. They will provide you with all the necessary information. Contact our Assisted Migrations team by creating a support ticket in the MyRackspace Portal. For more information, see Migrate your email by using the Self-Service tool.Īssisted migrations - This option is for companies that need help with consulting, planning, and scheduling a migration project. Self-service tool - Run your migration at any time of the day or night with our easy-to-use version of MigrationWiz. You can also create a support ticket in the MyRackspace Portal. If you are not certain or have any questions, contact our Support team at 08 or 020 8734 4029. You can migrate your email data to your Rackspace mail account in the following ways:ĭo it yourself - If you are currently using a POP mailbox, this is your only option. This option is not available in the Control Panel and must be added by your support team. Note: To add a domain alias, create a support ticket in the (Optional) Add email addresses for members outside of your domain into the Email Address field, and click Add.Select members of your domain and move them to the Members of this Alias field, and click Add.Enter the new alias in the Create New Alias field.Select the domain for which you want to add an alias.In the Rackspace Email section, click Aliases.In the Cloud Office window, click Open Mail Control Panel.Select the product options that you want to add to your domain: In the Cloud Office window, click Open Mail Control Panel.įrom the Go to section menu or the Domains section, click Domains.Įnter the new domain into the Domain Name field. ![]() In the top navigation bar, click Select a Product > Dedicated Hosting. Add a new domainįollow these steps to set up a mailbox alias. If you have questions or need assistance to view your email, contact Rackspace Cloud Office support by live chat, or by phone at 08 or 020 8734 4029. Use our interactive guide to help you set up your email client. Use Outlook, Exchange, Thunderbird, or another email client of your preference. View your mailĬhoose one of the following options to view your new mailboxes. During the update, mail starts being delivered to your The MX record changes take about 24 hours to update. If you do not have access to your DNS records, contact your domain registrar and have them update your MX records by using the following values: For instructions on setting up your DNS records, see Set up DNS records for Cloud Office email. You must have access to your Domain Name System (DNS) records in order to point your MX records to the Rackspace email servers. MX records tell the Internet where to deliver your mail. You can also create a Cloud Office support ticket by selecting Support > Tickets > Create New Ticket. Contact Cloud Office support at 08 or 020 8734 4029. Note: If you want to move your existing email account to your Rackspace account, contact the Cloud Office support team about your migration before you change your MX records. On the Contact Info tab, enter values in the Basic Info, Phone Numbers, and Other User Data sections. ![]() For example, to set up the email address type info in the User Name field. The domain for the email address is already entered. Note: User Name is the email address for the new mailbox. On the General tab, enter values in the User Details section. In the email hosting section, click Mailboxes.Ĭlick the domain to which you want to add mailboxes.
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